Customer expectations are rising, but companies are failing to meet them. That’s what the folks at Zendesk are reporting with their latest global customer survey, The omnichannel customer service gap. In… Read more »
As firms grapple with implementing the mobile, cloud, and big data technologies that are transforming their businesses, getting the organizational process and procedures right for managing those implementations is often the… Read more »
More seems to come out every day on the extent of the issues with the implementation of the Healthcare.gov website as part of the Affordable Care Act. But as reported in… Read more »
Great post by Gigaom Research mobile curator Colin Gibbs on why technology is easy. Creating innovative business models is hard. The importance of actual customer demand and the challenge when new… Read more »
Although the hype around the ‘Internet of Things’ may have reached fever pitch, the surface has just been scratched as to applications that will provide innovations and efficiencies. Many of these… Read more »
IT departments are “the biggest hindrance to corporate growth”, and they need to learn from the “shadow IT” workaround of other divisions bringing SaaS solutions in directly. That’s what David Linthicum,… Read more »
According to two Deloitte directors writing in USA Today, the 48% of enterprise boards of directors that have a risk committee may not be sufficient to meet the threat. Depending on… Read more »
Since customer blowback from Nordstrom’s tracking of foot traffic via wi-fi signals from customers’ smartphones in its brick-and-mortar stores was reported this summer, there has been a predictable and merited discussion… Read more »
How can firms capture more of the innovation that tends to come with new cloud, mobile and analytics implementations? Some IT service consultants have started to talk about expanding the traditional… Read more »
Cloud ERP vendors have addressed many SaaS security concerns, but regulatory, geographic, or scale issues will lead to on-premises implementations of private or hybrid clouds in many environments. Read more »