This newest channel for GigaOM Research considers the disruptive technologies covered by our other channels—but more expressly from the technology buyer’s point of view. To bring our research into focus for… Read more »
Collaborative enterprise resource planning is largely dependent on a new generation of cloud technologies. It provides a level of easy access to operational data that will cost effectively transform business processes. Read more »
“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who… Read more »
Over the past decade India’s major tech firms have grown at double-digit average annual rates to become competitive enterprise outsourcers and systems integrators on a global scale. Firms such as Cognizant… Read more »
Likewise, the products are maturing as well. Greater degrees of live, two-way integration with core corporate systems are starting to be supported. Weaknesses in the technology — such as the inaccuracy… Read more »