Leading mobile operators are further personalizing the mobile customer experience in order to improve support outcomes, efficiency, and ultimately increase customer satisfaction. Read more »
The majority of IT managers today support enterprise mobile applications. Coupled with increasing user demand for consumer-like user interfaces, sleeker applications pose a real threat to the traditional enterprise independent software… Read more »
Many of the biggest stories in the connected consumer space occurred mostly offstage in 2012. Apple conducted behind-the-scenes discussions about rolling out new media services in 2013 and beyond. Google spent… Read more »
A new category of digital media has emerged in the living room: social TV. This relatively new concept can be defined as any application, website or software that allows viewers to… Read more »
Several technologies in the mobile industry are now colliding in a way that could change how we make many of our purchases on a daily basis. For the purposes of this… Read more »
Lose your love handles, call your mom more often, get that promotion: If you’re like many of us, you’re already thinking over some New Year’s resolutions that will make you a… Read more »
Much of this growth will be driven by the emergence of NFC technology and contactless payments. The existing NFC-enabled POS infrastructure in developed regions such as the U.S., Europe and Japan,… Read more »
The second quarter of 2011 was a fast-paced one for the connected consumer segment, with every sector of the digital media landscape — music, e-books, online video and gaming — experiencing significant events… Read more »
Location-based marketing still suffers from user-privacy issues, user awareness and a lack of extensive local advertising networks. But the combination of GPS-enabled location pinpointing and the embrace of social networks has… Read more »
NFC has long failed to gain any traction in North America, but support from so many heavy hitters could finally move the needle for the technology. Read more »