Leading mobile operators are further personalizing the mobile customer experience in order to improve support outcomes, efficiency, and ultimately increase customer satisfaction. Read more »
For years enterprise leaders have been built on a core set of competencies. That is now over, and companies must figure out how to build strategies to enter new, bigger markets… Read more »
Roughly half a dozen new mobile operating systems will come to market over the next 6 to 12 months. Many of these look to be more sophisticated than the older ones… Read more »
The mobile platform wars escalated once again in the first quarter of 2012 as BlackBerry finally took the wraps off its much-anticipated new operating system. Meanwhile Android continued to build on… Read more »
AT&T apparently is revving up the acquisition machine once again, this time targeting Europe mobile carriers. Buying an overseas mobile arm might be a good investment, but it does little operationally… Read more »
At Deutsche Telekom’s analyst conference, T-Mobile CEO John Legere revealed that T-Mo’s deal with Apple will include the iPhone, but it will also coincide with a radical change in its pricing… Read more »
Like we’ve been saying, T-Mobile’s networks simply aren’t ready for the iPhone this year, but they will be next year. Deutsche Telekom is now saying the same thing: A deal is… Read more »
T-Mobile now has its HSPA+ network running over iPhone-compatible PCS airwaves in 15 markets. T-Mobile still isn’t selling the iPhone, but in an increasing number of cities the unlocked device will… Read more »
Apple stole the spotlight in the third quarter with a fascinating series of both positive and negative headlines. Its iPhone 5 was met with record sales that were nonetheless stymied by… Read more »
T-Mobile USA’s new CEO John Legere has a tough job ahead of him given T-Mobile’s shrinking customer base. But if he continues down the path T-Mobile has laid — challenging the… Read more »