ResearchBig data’s growing shadow
In his Weekly Update, Stowe Boyd, the Gigaom Research curator for social, notes that ‘the fear of big data’ is growing. He attributes some of the backlash Facebook has suffered for… Read more »
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In his Weekly Update, Stowe Boyd, the Gigaom Research curator for social, notes that ‘the fear of big data’ is growing. He attributes some of the backlash Facebook has suffered for… Read more »
In his Weekly Update, Stowe Boyd, the Gigaom Research curator for social, wryly asks, “The consumerization of work, or the enterprization of life?” That is, do tech companies like Google and… Read more »
Let’s compare two ways big tech companies are differentiating themselves this week: using contrarian marketing angles and using existing assets to enter new markets. We’ll look at four stories of disruptive… Read more »
In the Weekly Update for Gigaom Research’s consumer coverage, Michael Wolf argues that Facebook’s acquisition of Oculus VR represents the firm having joined Google’s rareified air of new technology conglomerate. The… Read more »
Increasingly, machine learning is the critical process making sense of big data for consumers. From music to cooking and office apps, machine learning is providing a twist on expert systems for… Read more »
The CMO Council is out with a new report today on the use of social media marketing in the auto industry. As might be expected, they find that social is broadly… Read more »
The fourth quarter of 2013 found companies grappling to manage the transformation being brought on by cloud, mobile, analytics, and social technologies. Firms must now adapt to all this new technology… Read more »
Social media and the Internet have made customer service issues more acute; and holistic, omni-channel support is becoming the norm. However, customers are least satisfied with their service interactions through social… Read more »
“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who… Read more »
Likewise, the products are maturing as well. Greater degrees of live, two-way integration with core corporate systems are starting to be supported. Weaknesses in the technology — such as the inaccuracy… Read more »