Google+ Pages for companies are behind Facebook’s, but Google is concentrating on key features and services that play to its strengths. That will make Google+ Pages a required element for big… Read more »
The emergence of enterprise customer service, collaboration and marketing tools powered by social networks is more than just a buzzword. CRM powerhouse Salseforce.com calls this convergence “the social enterprise.” Companies that… Read more »
Facebook’s big “f8” developer event dominated the news, but most coverage focused on individual announcements and missed the big picture. Its revamped platform coupled with new discovery techniques could have a… Read more »
Each quarter the industry bemoans the fact that so much innovation and control seems to come from so few companies. The third quarter was no different; Facebook remains the chief beneficiary… Read more »