The emergence of enterprise customer service, collaboration and marketing tools powered by social networks is more than just a buzzword. CRM powerhouse Salseforce.com calls this convergence “the social enterprise.” Companies that… Read more »
The enterprise collaboration space has entered an exciting new phase in the world of collaboration. Not only are new software and applications coming to market, but also new concepts for how to work… Read more »
Each quarter the industry bemoans the fact that so much innovation and control seems to come from so few companies. The third quarter was no different; Facebook remains the chief beneficiary… Read more »