Leading mobile operators are further personalizing the mobile customer experience in order to improve support outcomes, efficiency, and ultimately increase customer satisfaction. Read more »
T-Mobile became the focal point of acquisition rumors, Android grew its massive market share, and Windows Phone overtook BlackBerry as the third-largest mobile operating system worldwide. Read more »
As we enter the holidays, here are a few important trends in mobile to look for in the coming year — and one market to expect very little from. Read more »
NetZero’s 200 MB free monthly plan will soon be available all over the country (though only at 3G speeds) thanks to new wholesale network deals with Verizon and Sprint. Read more »
Roughly half a dozen new mobile operating systems will come to market over the next 6 to 12 months. Many of these look to be more sophisticated than the older ones… Read more »
5G is still just the merest twinkle in the mobile industry’s eye, yet the blogosphere is now using the term to describe T-Mobile’s forthcoming network. Just as with 4G, we’re conflating… Read more »
The practice of locking phones is a symptom of a greater disease in the U.S.: device subsidies. If we can separate the hardware from the service, consumers will ultimately have greater… Read more »
GoSmart Mobile will focus on the budget-conscious voice centric user. There are data plans, and one of them is even unlimited, but you won’t get access to T-Mobile’s full HSPA+ network… Read more »
There are no LTE-Advanced networks or chips today, but that hasn’t stopped equipment makers and carriers from claiming the opposite. Here’s how they’re getting away with it. Read more »