A few blips on the radar in the past week are leading me to reappraise some of the premises underlying my thinking about the way technology spreads. I was thinking about Google… Read more »
Bloomberg has had serious messaging market dominance for the traders and funds managers whose companies pay the $20,000/year for Bloomberg’s terminals and related services. But the industry has many others that… Read more »
During the past few months, many of the trends that underlie the social transformation in business have accelerated, like the rapid shift to proximal devices and the emergence of social platforms… Read more »
A recent research study has shown that people using social networks are more productive when they are allowed to choose what sort of communication to use with others. The idea is… Read more »
“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who… Read more »
Social business technologies remain in the foreground of discussions about business transformation, but the events of the first quarter of 2013 raised as many questions as they answered, or more. Read more »
Looking at the sponsors for the upcoming Enterprise 2.0 Summit in Paris I saw an ad for Zyncro, positioned as ‘Your Enterprise Social Network’. Intrigued, I browsed over, and was immediately impressed with… Read more »
Zendesk has had a pretty amazing few years, and now has over 20,000 companies using its product for customer support. And a lot of those companies also use Salesforce for CRM… Read more »