ResearchSocial fourth-quarter analysis and outlook
Zappos adopted Holacracy, content became further unbundled and consumerized, and Microsoft tried to adapt. Read more »
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Zappos adopted Holacracy, content became further unbundled and consumerized, and Microsoft tried to adapt. Read more »
William James once observed (although I can’t find the reference), You can judge a man’s intelligence by how well he agrees with you. This post is about some recent thoughts by… Read more »
Some fascinating stats from the Nielsen Social Media Report 2012, showing how quickly ‘social care’ — customer service via social media — is growing. 47% of social media users participate in… Read more »