“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who… Read more »
For online media companies, social platforms like Facebook and Twitter bring many opportunities as well as risks. An intelligent and proactive social media strategy can expand a brand’s reach. But the… Read more »
Many long-standing legal rules of engagement between publishers and consumers tilted the playing field in unexpected ways in the first quarter. The period also saw a major expansion in the amount… Read more »
The purpose of the on-screen guide has shifted too. While the main objective is still to provide information on television programming, the EPG has the potential to be a much broader… Read more »
More news from the Google-data-scientists-conduct-the-coolest-research desk: YouTube has created an algorithm for determining what videos are funniest based on the intensity of viewer comments. It sounds fairly unimportant, but YouTube’s work… Read more »
It’s clear that Pinterest is really hot, but a new study shows just how powerful the virtual pinboard company has become. Pinterest is now driving more referral traffic on the web… Read more »
This report examines the U.S. digital music market’s key disruption vectors: the areas where large market shifts are occurring and where companies will position themselves to gain share and increase revenues… Read more »
Pinterest is one of the hottest startups around these days and represents the latest buzzword in the Valley: curation. Here are some of my thoughts on why Pinterest and other such… Read more »
At this point, it’s not clear which of the emerging approaches will ultimately win, but the end result is the entertainment equivalent to a computer operating system, so the possible rewards… Read more »
Some of Web 2.0’s brightest talents are returning with new projects, from revitalized bookmarking sites to fresh online games. But the challenges they face today are different than back in 2005,… Read more »