By pooling their business intelligence data through specialized service providers, companies can potentially get access to new insights and benchmarks from the collective data. Read more »
Box Co-founder and CEO Aaron Levie came on the Structure Show this week to talk about his company, the competitive landscape, and some recent trials and tribulations with the public market. Read more »
There are several drivers for the adoption of chat-influenced conversational tools and their replacement of less-conversational communication tools, and their rise will affect the enterprise-collaboration space in a number of ways. Read more »
Need customer support? Want to interview a potential hire or work with your far-flung team on a document? There’s a Hangout for that, says Google. Read more »
Another indication that we are on the cusp of a revolution in work technologies: Slack, the work conversation app from Tiny Speck, has raised a round of investment of $43 million… Read more »
If your SaaS company has a high customer churn rate, it’s as if you’re trying to row in a leaky boat. You can’t move forward because you’re too busy bailing yourself… Read more »
Retailers typically take something of a hit to their customer service satisfaction levels during the holiday shopping season, due to the high volumes handled during that time. But Zendesk’s latest… Read more »
The fourth quarter of 2013 found companies grappling to manage the transformation being brought on by cloud, mobile, analytics, and social technologies. Firms must now adapt to all this new technology… Read more »
The week in cloud: Zen desk preps for IPO and Hugh Williams, the R&D chief Pivotal lured from eBay talks about why PaaS matters (or should matter) to mainstream legacy companies… Read more »