The emergence of enterprise customer service, collaboration and marketing tools powered by social networks is more than just a buzzword. CRM powerhouse Salseforce.com calls this convergence “the social enterprise.” Companies that… Read more »
Social commerce continues to be a hot market, even if its business models remain unproven. Groupon’s prospectus showed it was capable of explosive growth but was still burdened by huge losses… Read more »
Some saw Facebook’s upgrade to its Comments service as the next big extension of its network platform outside its own site, akin to Likes or Connect. That’s certainly what Facebook is… Read more »