The emergence of enterprise customer service, collaboration and marketing tools powered by social networks is more than just a buzzword. CRM powerhouse Salseforce.com calls this convergence “the social enterprise.” Companies that… Read more »
While Amazon was looking up, the daily online coupon business is going down, imploding under the weight of too much competition and too little value delivered to merchants. Pre-IPO valuations for… Read more »
The second quarter of 2011 was a fast-paced one for the connected consumer segment, with every sector of the digital media landscape — music, e-books, online video and gaming — experiencing significant events… Read more »
Each quarter the industry bemoans the fact that so much innovation and control seems to come from so few companies. The third quarter was no different; Facebook remains the chief beneficiary… Read more »
But the Cupertino giant also experienced growing pains in its new mobile advertising business as it began to take on Google and a host of other players. Read more »