Stowe Boyd, the curator for Gigaom Research’s social coverage, has some forceful words on the need for a new style of technology/digital leadership within the enterprise: When is that digital transformation… Read more »
Most sizable enterprises are experiencing the phenomenon of shadow IT, whereby non-IT departments are taking advantage of Software-as-a-Service (SaaS) offerings to bring in new applications more cheaply and more cost effectively… Read more »
Customer expectations are rising, but companies are failing to meet them. That’s what the folks at Zendesk are reporting with their latest global customer survey, The omnichannel customer service gap. In… Read more »
According to two Deloitte directors writing in USA Today, the 48% of enterprise boards of directors that have a risk committee may not be sufficient to meet the threat. Depending on… Read more »