Verizon has long dominated J.D. Power’s customer service satisfaction index, using the rankings as a bulwark to its reputation for reliability. One report won’t destroy that reputation, but it’s definitely a… Read more »
Three powerful, fast-moving trends are altering the landscape for business information technology (IT) managers and their staff: cloud computing, mobile computing and the consumerization of IT. Section 1 of this three-part report described… Read more »
Information technology managers and their staff are facing unprecedented challenges to their traditional roles and responsibilities as the primary providers of business computing resources. Cloud computing, mobile computing and the consumerization… Read more »
Elance recently introduced video chat to its users as a new feature embedded directly into the site. That will allow employers and contractors to have face-to-face communication without having to open… Read more »
Some saw Facebook’s upgrade to its Comments service as the next big extension of its network platform outside its own site, akin to Likes or Connect. That’s certainly what Facebook is… Read more »
What used to be called, telephony, or even VoIP, has transitioned into UC. This new moniker describes the fact that voice is no longer the only form of enterprise communications —… Read more »
There will also be opportunities for existing and new companies to provide new services to consumers and small businesses based on video chat communications. Read more »