Retailers typically take something of a hit to their customer service satisfaction levels during the holiday shopping season, due to the high volumes handled during that time. But Zendesk’s latest… Read more »
Not just Apple, but apparently Amazon is interested in getting into the brick-and-mortar retail payments processing business, according to news reports. Read more »
Having already opened three dedicated Samsung mobile stores in Spain, with handset retailer Carphone Warehouse managing the outlets, the companies announced on Wednesday that more than 60 Carphone Warehouse stores will… Read more »
With retailers destined to stumble from their tightrope walk between privacy and security requirements and the use of new customer information, it is instructive to look at the implications and consequences… Read more »
Fashion is heating up online, but figuring out how to build a fashion brand while taking advantage of technology is tough. Here are some tips that might help. Read more »
Apple’s presence-detecting iBeacon is moving beyond small pilots in handfuls of stores to much bigger implementations. Shopkick is trialing its iBeacon-derived ShopBeacon in 100 American Eagle Outfitter locations. Read more »
With Sunday deliveries and drones, retailers need to up their game to compete with Amazon. Here are five actions retailers can take so they have a fighting chance. Read more »
Retailing is becoming a multi-front war, with online retailers adding on-the-ground capabilities such as same-day delivery, while brick-and-mortar merchants ramp up their online efforts. Read more »
Whether Amazon ever gets its fleet of delivery drones off the ground or not, Bezos’ message was that he is focused on building a scalable distribution and delivery platform for the… Read more »