Embedded sensors are changing the way we manufacture products, operate airplanes, interact at theme parks and monitor sick kids, so why wouldn’t they also change retail. Here’s how shopping could change. Read more »
Customer expectations are rising, but companies are failing to meet them. That’s what the folks at Zendesk are reporting with their latest global customer survey, The omnichannel customer service gap. In… Read more »
Ebay is now using its knowledge of retailing basics to apply technology to virtualizing the inventory for its same-day service, where it can deliver far more bang for the technology buck… Read more »
Great post by Gigaom Research mobile curator Colin Gibbs on why technology is easy. Creating innovative business models is hard. The importance of actual customer demand and the challenge when new… Read more »
Mobile retail app developer Shopkick is selling iBeacon devices to businesses that will let them track and interact with customers as they move throughout their stores. Macy’s is its first trial… Read more »
Since customer blowback from Nordstrom’s tracking of foot traffic via wi-fi signals from customers’ smartphones in its brick-and-mortar stores was reported this summer, there has been a predictable and merited discussion… Read more »
Perhaps in an effort to gain a little more buzz (and holiday sales), Laptop Magazine reports that Intel will be opening a series of pop-up stores this month, starting in New… Read more »
While independent developers have led innovation in mobile shopping apps, retailers, brands, and local businesses are facing an imperative — integrate high-value mobile shopping capabilities into their customers’ experiences or risk… Read more »
In yet another move showing that the future of retail is a blend of online and offline, Rent the Runway has announced that it will open up a permanent showroom in… Read more »
The tech firm will next year have a retail chief for the first time since October 2012, when the less-than-successful John Browett was booted out. Read more »