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We surveyed 400 of the newest generation, the Millennials, ages 20 through 29, on their attitudes and behavior around at-work technology and tech support, communications preferences and problem-solving styles. Here are… Read more »

The percentage of IT support offered matches well with the Millennials’ preferences of communication channels. Preferences are most likely dependent on the location, device, and if the user wants to multitask… Read more »

Millennials and IT Managers show differing expectations in tech support response time. Nearly 60% of Millennials stated that under 10 minutes was acceptable while only 25% of IT managers said their… Read more »

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