Every year, tens of thousands of consumers spend millions of dollars on services that purport to “clean” their computers, and protect them from spyware and malware. In reality, many of these… Read more »
The size of the business has little impact on whether an IT department supports the use of smartphones in the enterprise. The support of mobile phones by enterprises is lowest among… Read more »
I dropped my iPhone 4 from three stories up. Less than a day later, I walked out of the Apple Store in Philadelphia with a brand new iPhone 4. The journey… Read more »
We surveyed 400 of the newest generation, the Millennials, ages 20 through 29, on their attitudes and behavior around at-work technology and tech support, communications preferences and problem-solving styles. Here are… Read more »
A new generation, the Millennials, is gaining a significant presence in today’s digital workplace. These young employees were born in the 1980s and later and were raised with ever-present mobile phones,… Read more »
The percentage of IT support offered matches well with the Millennials’ preferences of communication channels. Preferences are most likely dependent on the location, device, and if the user wants to multitask. Read more »
Millennials and IT Managers show differing expectations in tech support response time. Nearly 60% of Millennials stated that under 10 minutes was acceptable while only 25% of IT managers said their… Read more »
There’s a shift happening in the workplace. A significant and growing proportion of the workforce is now made up of “Millennials” But how can businesses support Millenials at work; how do… Read more »
In response to what acceptable tech support response times should be, 59% of the Millennials surveyed said they believed the time should be 10 minutes or less. Read more »
Over at Patently Apple, Jack Burcher Purcher reports that Apple (s aapl) is applying for a trademark called “Joint Venture.” The trademark application indicates that this will most likely be some kind… Read more »