The power that corporations like Google and Facebook have to influence the digital content you consume means that you shouldn’t necessarily depend on them to surface the things you need to… Read more »
I’ve known Susan Scrupski since we served on the Enterprise 2.0 conference program committee, and followed her creation of the 2.0 Adoption Council. Over the years we’ve become friends, and I… Read more »
A new breed of web API has emerged, delivering a vision of a lightweight, low-cost approach to connect devices and allowing applications to exchange data efficiently. Read more »
The third quarter of 2013 was a period of continued consolidation in the enterprise social and work management markets. This quarterly wrapup analyzes the quarter’s events and trends, and provides a… Read more »
A recent survey found that 76 percent of respondents store their digital photos on multiple devices using multiple services.That means ample opportunity exists for companies offering solutions that tackle this “dispersed… Read more »
A recent research study has shown that people using social networks are more productive when they are allowed to choose what sort of communication to use with others. The idea is… Read more »
“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who… Read more »
For online media companies, social platforms like Facebook and Twitter bring many opportunities as well as risks. An intelligent and proactive social media strategy can expand a brand’s reach. But the… Read more »