During the past few months, many of the trends that underlie the social transformation in business have accelerated, like the rapid shift to proximal devices and the emergence of social platforms… Read more »
“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who… Read more »
In 2013 look for the action in social technologies to be increasingly enterprise-focused. In 2012 investors soured on consumer social media companies: Groupon, Zynga, and even Facebook were deemed disappointing. Arguably,… Read more »
No single market force dominated our Mapping Session discussion of next-generation user interface innovation. The consensus was that context- or task-based UIs demand that new techniques for input and output will… Read more »