Strategic cloud buyers look for opportunities to use cloud across the enterprise in the next 12 to 24 months. They are not merely targeted or opportunistic users, drawn toward one specific cloud application. Read more »
In his Weekly Update, Stowe Boyd, the Gigaom Research curator for social (AKA, the lead analyst for the future of work) asks, “Is the tide turning for Box?” In dual announcements Box… Read more »
“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who… Read more »