The fourth quarter of 2013 found companies grappling to manage the transformation being brought on by cloud, mobile, analytics, and social technologies. Firms must now adapt to all this new technology… Read more »
Cloud ERP vendors have addressed many SaaS security concerns, but regulatory, geographic, or scale issues will lead to on-premises implementations of private or hybrid clouds in many environments. Read more »
“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who… Read more »