GigaomMicrosoft’s Parature buy nets self-service portal capabilities, knowledge base expertise
With Parature, Microsoft gets slick technology that provides self-service, social monitoring, live chat and other capabilties to Dynamics CRM. Read more »
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With Parature, Microsoft gets slick technology that provides self-service, social monitoring, live chat and other capabilties to Dynamics CRM. Read more »
It may not be as glam as the latest phone apps, but boring enterprise software — CRM, SCM, ERP — will power IT growth in 2014, says Gartner. Read more »
The CRM leader isn’t saying boo, but if it does adopt OpenStack it could help the open-source cloud gain enterprise credibility, which it still sorely needs. Read more »
The week in cloud: The software-as-a-service vendors now look an awful lot like the enterprise software players of yesteryear that they were born to displace Read more »
Controversy swirled around Salesforce.com’s $1 million hackathon contest last month. After an internal review, the winner still stands and the runner up gets a mill too! Talk about win win! Read more »
Salesforce.com runs on top of Oracle databases and middleware and (maybe) some Oracle hardware. Now it’s bringing Oracle archrival into the tent. Read more »
Since buying Heroku three years ago, Salesforce.com has been balancing it with Force.com. Now it’s betting a Salesforce-focused edition of Heroku will help sort things out. Read more »
The CRM kingpin’s acquisition binge continues with the buyout of cloudconnect, a startup founded by Adam Gross, a respected former Salesforce.com exec. Read more »
CRM software giant wants more third-party applications to be sold and delivered by its own development and distribution platform. This could get interesting. Read more »
CIOs beset with concerns over bring-your-own-app, consumerization of IT blah blah blah may want to take a look at Private AppExchange. Read more »