Leading mobile operators are further personalizing the mobile customer experience in order to improve support outcomes, efficiency, and ultimately increase customer satisfaction. Read more »
Many of the biggest stories in the connected consumer space occurred mostly offstage in 2012. Apple conducted behind-the-scenes discussions about rolling out new media services in 2013 and beyond. Google spent… Read more »
Square, the high-profile mobile payments company started by Twitter’s Jack Dorsey, has yet to launch outside the U.S. But in the meantime, a… Read more »
Polar Mobile — the Canadian startup that develops apps for big-name publishers like CBS Interactive (NYSE: CBS), Conde Nast, Sports Illustr… Read more »
Dorling Kindersley, the division of Penguin that publishes children, travel and reference titles, made a strong case for how it is moving to… Read more »
The consumer draw of free apps over paid apps has been well-documented, and so has the rise of in-app payments as a route to making money fr… Read more »
A big bump in business for bricks-and-mortar mobile shopping app Shopkick: the company has signed a significant deal with Old Navy clothing… Read more »
We haven’t heard much lately about the Lodsys case against Apple, Android and RIM developers around the world, who have received letters and… Read more »
Location, location, location: it’s the time-honored mantra of real-estate agents and retailers, but could just as well be applied to Google… Read more »
Are mobile payments the new speech recognition technologies? One of the bigger stories in mobile this year has been the growing investment a… Read more »