Leading mobile operators are further personalizing the mobile customer experience in order to improve support outcomes, efficiency, and ultimately increase customer satisfaction. Read more »
T-Mobile became the focal point of acquisition rumors, Android grew its massive market share, and Windows Phone overtook BlackBerry as the third-largest mobile operating system worldwide. Read more »
Roughly half a dozen new mobile operating systems will come to market over the next 6 to 12 months. Many of these look to be more sophisticated than the older ones… Read more »
Verizon’s generated some impressive activation numbers in the normally slow first quarter: 5.9 million LTE devices; 7.2 million smartphones; and 4 million new iPhones, half of which were the LTE-capable iPhone 5. Read more »
Locking phones down to a specific mobile operator is an unpopular practice, and T-Mobile is maintaining it but only for customers who make use of its device financing options. Read more »
Hype over T-Mobile’s “Uncarrier” event on Tuesday is building. There are no guarantees about what exactly T-Mo will announce tomorrow, but here’s what we expect — and hope — will come… Read more »
French carriers have reportedly made an unofficial complaint to EU competition authorities over Apple’s iPhone sales quotas. The Commission is unlikely to see this as a matter for an antitrust investigation. Read more »
The practice of locking phones is a symptom of a greater disease in the U.S.: device subsidies. If we can separate the hardware from the service, consumers will ultimately have greater… Read more »
Sprint sold 6.1 million smartphones, including 2.1 million iPhones. The exodus of Nextel and Boost customers continued, though, resulting in overall subscriber losses. Read more »
AT&T apparently is revving up the acquisition machine once again, this time targeting Europe mobile carriers. Buying an overseas mobile arm might be a good investment, but it does little operationally… Read more »