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ResearchThe customer-experience mandate: Build lasting engagement with better websites">ResearchThe customer-experience mandate: Build lasting engagement with better websites

Consumers increasingly are willing and able to assemble their own, a la carte TV bundles, through a mixture of traditional and OTT channels, while eschewing pre-packaged bundles dictated by the networks. Read more »

Contrary to its popular image, Apple’s successes have more often come from fixing what’s broken than from building anew. And that puts today’s credit card payment system right in Apple’s wheelhouse. Read more »

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