ResearchBuyer’s Lens first-quarter 2014: analysis and outlook
During the first quarter of 2014, changes in technology meant new products on the market, new roles in the enterprise, and structural changes for the IT department. Read more »
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During the first quarter of 2014, changes in technology meant new products on the market, new roles in the enterprise, and structural changes for the IT department. Read more »
“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who… Read more »
GigaOM readers thought that cloud, social tools, and mobile technologies will have the most effect on the social enterprise overall. Read more »