It’s bad enough having a toothache. It’s much worse when your dentist rips you off for $4,000 and then threatens to sue you for complaining about the treatment. That’s what happened to New York… Read more »
Customer review site Yelp can be a source of stress for small business owners, who fear that a poor ranking or negative comment can sabotage sales. Some businesses even claim that Yelp… Read more »
Mark Zuckerberg’s global book club is off to a roaring start: it reportedly has more than 90,000 members and his first book selection is burning up the Amazon charts. Now, if only Mr. Zuckerberg would assure us this is more… Read more »
The Supreme Court on Monday will hear the appeal of a man who went to prison for posting violent rants on Facebook. The case will shape the future of what people… Read more »
Some businesses use contracts that say customers have to pay large penalties if they say something negative online. A new California law turns the tables on that. Read more »
Does Yelp manipulate reviews based on whether a business buys advertising? There’s no proof it does but, in an important decision, an appeals court found that Yelp has the right do… Read more »
A first-of-its-kind law in Delaware sets the stage for major changes in how companies like Google and Facebook treat email, social media and other digital accounts of the deceased. Read more »
A hotel told wedding couples that it will deduct $500 from their deposit for every negative review left by a guest. The ill-advised policy produced a backlash, and also reveals how… Read more »
Goal highlights are the most exciting, shareable and spontaneous moments of the World Cup. But ESPN and others are using copyright law to remove them from social media. Read more »