Last month, Re/Code leaked the news that social customer service company Lithium Technologies was in discussions to acquire Klout, the social leaderboard tool. Today, JP Mangalinden of Fortune announced that Klout was… Read more »
In a great HBR piece, Christian Madsbjerg and Mikkel B. Rasmussen dissect the way that businesses are applying social sciences in better sensemaking about customer phenomenology: how people experience life. This leaps… Read more »
I’ve been rereading some great articles and reports from 2013, and one set of statistics caught my eye from the Deloitte report called The Burdens Of The Past, by John Hagel III, John… Read more »
Hootsuite, the social media management company, has announced an integration of the Hootsuite dashboard with IBM Connections. This means that IBM Connections users will be able to see IBM Connections streams… Read more »
The third quarter of 2013 was a period of continued consolidation in the enterprise social and work management markets. This quarterly wrapup analyzes the quarter’s events and trends, and provides a… Read more »
A recent research study has shown that people using social networks are more productive when they are allowed to choose what sort of communication to use with others. The idea is… Read more »
A recent study by Joe Nandhakumar and colleagues at the Warwick Business School has perhaps overturned some of the sunday supplement nattering about social networks being nothing by a distraction. Looking at companies in the… Read more »