IT professionals inside the enterprise are driving a second wave of cloud-based IT disruption and displacement, which is aimed at the private branch exchange (PBX), the call center, and other core… Read more »
By , PhD" rel="author" class="url fn">Ralph Finos, PhD
The second-quarter vendor financial reports disappointed once again but not by as much as in the first quarter of 2013. Optimists are still looking for a relatively robust second half of 2013. Read more »
For the smart home to ignite the IoT, home automation software platform vendors must provide open APIs. SmartThings and future open-API platforms could be the disruptive players that encourage a tidal… Read more »
During the past few months, many of the trends that underlie the social transformation in business have accelerated, like the rapid shift to proximal devices and the emergence of social platforms… Read more »
If you live and work on the Internet like I do, and happen to travel all the time, then you need a good connection to the Internet. Unfortunately, hotels – both… Read more »
Canonical Founder Mark Shuttleworth has really big, plans to put Ubuntu on your smartphone, on your tablet and (via OpenStack). What he doesn’t offer is details on revenue. Read more »
“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who… Read more »
Cloud computing is finally starting to add value to business, as those in charge of cloud within enterprises are moving from talking to doing. That much was very evident in the… Read more »
By , PhD" rel="author" class="url fn">Ralph Finos, PhD
Worldwide IT spending finished out 2012 with a growth rate of 3.8 percent over 2011, the lowest growth rate since 2009. Fourth-quarter 2012 earnings reports and guidance were notable in their… Read more »
The screen-sharing operation just released Mikogo Cloud Desktop, which lets businesses access full-fat Windows desktops on tablets, smartphones and other desktops. And yes, that can mean Windows 8 on an iPad. Read more »