“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who… Read more »
Despite that famous 1996 declaration, many publishers have struggled to find effective consumer offerings online. But now a perfect storm of new models and prospects gives renewed confidence for many. Read more »
Numbers of people paying for digital content will take off thanks to new media devices, Forrester forecasts. If paid content becomes commonplace, will publishers turn their back on advertising, and what… Read more »
The purpose of the on-screen guide has shifted too. While the main objective is still to provide information on television programming, the EPG has the potential to be a much broader… Read more »
A new category of digital media has emerged in the living room: social TV. This relatively new concept can be defined as any application, website or software that allows viewers to… Read more »
While many of the top Internet companies faced a volatile ad market in the fourth quarter of last year, Facebook saw its share of the overal… Read more »
A timely news announcement from Apple (NSDQ: AAPL) one week after Google’s own Android apps milestone: Apple says that 500,000 apps have now… Read more »
One superstore step forward for Android in Australia, but another step back for Android-maker Samsung. Today saw what could be Google’s answ… Read more »
A reversal of fortunes, of sorts, for Samsung in its ongoing case against Apple (NSDQ: AAPL) in Australia: today, an appeals court unanimous… Read more »
Rolling Stone magazine will release an iPad app companion this week for its The Beatles: The Ultimate Album-by-Album Guide book this week, a… Read more »